
As far as I’ve seen their argument is usually something along the lines of “The West is so antagonistic, of course they have to cozy up to Russia. They’re pretty much the only country not trying to destroy them.”
It’s all bullshit of course. In reality it’s almost always just Campism. North Korea opposes the Great SatanUS therefore they must be good. Any evil they’ve done has to be actually our fault and not any kind of evil or corruption from them.
Well yeah the AI support is just the next iteration of confusing telephone trees and long wait times. The direct hope is that they make it just convoluted enough that a chunk of people that they before would have to “waste money” serving and fixing whatever problem they had will instead just give up without opening them up to liability for denying service. Only now they can do it while hiring even fewer actual people to handle the cases that get through.